*Please bring your laptop to training every day (except Tuesday) to use during training sessions

 

Tuesday, August 19th

 

9 am - 4:30 pm

Check into Residence Halls. Your key should be at your front desk.

5 pm - 7 pm

Opening Dinner

                                            

 

 

 

 

 

Wednesday, August 20th

 

9:45-10 am

Refreshments (available throughout the morning)

10-11 am

Welcome Back ACEs and Help Desk!

Overview of Academic Technologies

Policies and Procedures: Daily tasks & scheduling hours

LCC

11 am-12 pm

Lab and Print Stats

Web Helpdesk vs. HelpTrac

Getting the most accurate and complete information from users

LCC

12-1 pm

To whom do I assign this ticket?

How can Educational Technology Services help users?

LCC

1-2 pm

Lunch

Staff Meet and Greet

2 – 2:45 pm

Review

Computer Basics

Sloane

2:45-3:30 pm

E-mail Configurations and Troubleshooting

Sloane

3:30-4:30 pm

Printing: Setting up and troubleshooting

West Wing

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Thursday, August 21st

9:45-10 am

Refreshments (available throughout the morning)

10-10:30 am

 

Review

West Wing

10:30 -11:30 am

Network-Configurations, Dorm Set Up, and Troubleshooting

West Wing

11:30 am -1 pm

 

Data Transfer

Mac Capture Policy

Reformat Computers

West Wing

1-2 pm

Lunch

OCD Contracts

2-2:30 pm

Review

Reformat Continued

West Wing

2:30-3:00 pm

My computer won’t boot

Drivers, Hard drive problems

West Wing

3-4:30 pm

Macs: Data transfer and reformat

Mac vs. PC

West Wing

5:00-7:00 pm

Inspection of Modems and Routers

Cathedral Gardens

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Friday, August 22nd

 

9:45-10 am

Refreshments (available throughout the morning)

10-11 am

Review

Ghosting

West Wing

11 am-12 pm

 

MINS

Networking: Wireless and Jack Testing

304 Barnard Hall (or Sloane)

12-12:30 pm

Wireless Troubleshooting

304 Barnard Hall (or Sloane)

12:30-1  pm

Web Helpdesk Intensive

304 Barnard Hall (or Sloane)

1-2 pm

Lunch

Distribution of T-shirts

2:00-3:30 pm

Review

Problem-solving 101

LCC & West Wing

4 pm

Jeopardy!

Sloate Room

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Monday, August 27th

 

9 am – 12:30 pm

First Shift:

ACEs help with first-year move in

HD Phone Support and tickets

 

12:30 – 1:30 pm

AT students and staff

Lunch in Lehman 22 Conference Room

 

1:30 pm –5 pm

Second shift :

ACEs help with first-year move in

HD Phone support and tickets

 

5:30 - 6:30pm

Final Training Dinner

 

6:30 - 7:30pm

Board Games